Our Support and Managed Services program is designed with a vision to make you in charge of your business and WAVES NET in charge of your IT Infrastructure. We can partner with you and act as extended arm of your team to ensure that you get maximum return of IT investment with minimal downtime. Our support services can start from small help desk management and extend right up to comprehensive IT Infrastructure Management under outsourced mode.
Our Support and Managed Services Division is aimed at providing affordable and quality IT support for small, medium and large size business under onsite, offsite or mixed mode. We have a well-defined Service Level Agreement (SLA), ITIL enabled support processes and industry standard tools for effective capturing, monitoring, resolution and disposals of support incidents. We have partnership with major technology giants like Microsoft, HP, Dell, CISCO and etc. Our support professionals are certified to highest level across multiple technology platforms to handle your complete IT infrastructure support requirement.
Staff Augmentation: We can provide highly skilled and certified professional who can work as an extension of your IT team working directly under your command and control. Our skilled professionals can help you to develop, maintain, manage and support your applications and systems. Our staff augmentation services include Database Administrators, Enterprise Application (SAP, Microsoft ERP, Infor and Oracle), Major Operating System, Network Administrators and etc.
Managed Services: If you have a long term visibility, then our staff augmentation services can be extended to Managed Services Model (Outsourcing). Under this we assume control of all or part of your IT system and sign a Service Level Agreement with committed scope and term and pricing tied service level and volumes. Unlike staff augmentation we will manage your complete deliveries by bringing in our own processes, tools and systems (where required).
End User computing: Our end user computing support includes managing your desktops, notebooks, printers, client software’s, help desk support and etc. We have a welldefined set of processes and support tools ensure your smooth functioning of End User Computing environments.
Application Management: Our Application Management Services can supplement your staff, co-manage applications or even manage your entire set of application. With our vast experience and proven track record we can address any type of requirement which includes web based application, custom developed application, enterprise solutions (SAP, Microsoft ERP, Oracle), Microsoft SharePoint management & support and etc.